Refund and Returns Policy

At KingsKart, we strive to provide our customers with the best shopping experience. However, we understand that there may be situations where a return or refund is necessary. Below are the details of our Refund and Return Policy:

7-Day Return Policy

We offer a 7-day return window from the date of delivery for all eligible products. To qualify for a return, the following conditions must be met:

1. Proof of Issue:
   • Customers must provide an unboxing video as proof. This video should clearly show the package being opened for the first time, along with the product and any damage, defect, or mismatch.
   • Additional photographs highlighting the issue are also encouraged to support the claim.
2. Eligible Issues:
   • The product is damaged upon delivery.
   • The product is defective.
   • The product is missing or parts are missing.
   • The product is different from what was ordered (wrong item delivered).
3. Product Condition:
   • The product must be unused, unwashed, and returned in its original packaging, including any accessories, tags, or manuals that came with it.

How to Request a Return

1. Contact our Customer Support team via email or phone within 7 days of receiving the product.
2. Share the unboxing video and any additional evidence (e.g., photos) with the team for verification.
3. Once your return request is approved, you will receive instructions for returning the product.

Refund Process

1. After the returned product is received and inspected, we will process your refund within 7 business days.
2. Refunds will be issued via the original payment method or as store credit, based on your preference.
3. Please note that shipping charges, if any, are non-refundable.

Important Notes

• Returns and refunds will not be accepted if proof of damage, defect, or mismatch is not provided as per the above guidelines.
• Products that are not eligible for return (e.g., perishable items, custom orders) will be mentioned on the product page.
• KingsKart reserves the right to reject a return request if it does not meet the policy conditions.

We value your trust and aim to resolve any issues promptly. For any questions or concerns, please contact our Customer Support team at support@kingskart.com or call us at 07982463703.